Refund policy

At FiveStarBoxing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the terms below.

1. Return eligibility

Items must be returned within 30 days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Sale and final-sale items are not eligible for return unless faulty.
Custom and personalised items — including custom-painted gloves, personalised embroidery and made-to-order sparring sets — are made specifically for you and are not returnable for change of mind. They remain fully returnable if they arrive faulty, damaged, or are not as described.

2. How to start a return

Email support@fivestarboxing.com with your order number and details of the item. Once your return is approved we will send you return shipping instructions.

3. Return shipping costs

Where an item is returned for change of mind, you are responsible for return postage and we recommend using a tracked service. Where an item is faulty, damaged, incorrect or not as described, we cover the cost of return shipping.

4. Refunds

Refunds are processed once the returned item has been received and inspected.
Approved refunds are issued to your original payment method within 7 business days.
Original outbound shipping charges are not refundable on change-of-mind returns.

5. Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us at support@fivestarboxing.com with photographs and we will arrange a repair, replacement or refund. Please contact us as soon as you notice the problem so we can resolve it quickly.

6. Craftsmanship warranty

Our handmade gear is covered against defects in stitching and construction under normal training use. Ordinary wear, and damage caused by misuse, alteration or improper storage, are not covered.

7. Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies the consumer guarantees that apply under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to, and are not limited by, the timeframes set out above.